INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes – You will receive the same product that you see in the picture.
My order contains an incorrect item / an item is missing, what should I do?
If your order includes an incorrect item or if an item is missing, please contact our customer service team.
How can I return an item?
For more information on how to return an item please go to our returns and refunds policy page.
How can I track the status of my shipment?
You will receive confirmation of dispatch via e-mail. In this e-mail, you will find your item tracking number and tracking link information.
How do I send items back and who bears the shipping costs?
If you would like to return items, you will bear the costs of returning the item to us. Please contact our customer service.
INFORMATION ABOUT US
